Credit & Collections Analyst

Keep Supply•Springfield, MO

4h•Onsite

About The Position

The Credit & Collections Analyst role is a senior individual contributor position with full ownership of collections and customer portal management. The primary responsibility is to build and execute a structured collections strategy to significantly reduce past-due accounts. This role also involves managing customer AP portal accounts, resolving disputes, and identifying root causes of late payments. The analyst will report to the AR Manager and collaborate with AR Specialists, Accounting, and customer AP contacts. The position requires an ownership mentality, strong communication skills, and a process-oriented approach. The company is scaling quickly, and this role is designed to grow with it.

Requirements

Ownership mentality — ability to speak specifically to an AR aging reduction driven by strategy, execution, and result.
5–8+ years of B2B accounts receivable and collections experience, with demonstrated accountability for aging outcomes.
Proficiency in navigating Ariba, Coupa, Taulia, or similar customer AP portal platforms independently and troubleshooting rejections without assistance.
Effective communication skills, both written and verbal, with customer finance contacts.
Ability to build structure where it doesn’t exist and hold oneself accountable to it.
Comfortable working with ERP data and AR aging reports to self-prioritize and track workload.

Nice To Haves

Experience in a product-based, wholesale, or distribution environment.
Background in collections process design or previous ownership of a collections function rebuild.
Familiarity with Brightpearl or a comparable order management / ERP system.
Exposure to third-party collections or legal referral escalation processes.
Background in cash application and payment posting workflows.

Responsibilities

Own and actively manage the full collections process across all past-due accounts.
Build a structured, tiered collections strategy — segmented by aging bucket, account size, and risk level.
Execute a consistent outbound contact cadence: phone-first, documented, no accounts left idle.
Negotiate payment arrangements, resolve disputes, and secure commitments with decision-makers at customer companies.
Identify root causes of chronic late payment and recommend process or policy changes to reduce future recurrence.
Escalate accounts to legal or third-party recovery when warranted, and manage those relationships.
Provide the AR Manager with a regular, clear view of collections pipeline and at-risk accounts.
Own the full lifecycle of invoice submission and dispute resolution for 10–12 customer AP portal accounts.
Rapidly diagnose portal rejections and resolve them before they become payment delays.
Develop internal documentation and repeatable processes so portal issues are caught at the AR Specialist level over time.
Build direct relationships with customer AP contacts to reduce friction and improve acceptance rates.
Track portal performance metrics and report on trends to the AR Manager.
Maintain complete, audit-ready documentation of all collections activity, disputes, and account statuses.
Drive monthly AR aging KPI reporting and own your metrics transparently.
Identify system or workflow inefficiencies that slow collections and bring solutions to the table.
Collaborate cross-functionally with Sales and Operations when collections issues originate outside AR.
Assist with payment posting during peak periods and serve as a resource to AR Specialists on complex accounts.