Credit and Collections Analyst

Menasha Corporation•Neenah, WI

About The Position

This position is a key member of the Credit and Collections department, reporting to the Manager – Credit and Collections. The role is responsible for assisting in securing timely payment of invoices and the resolution of customer deductions and accounts receivable collections. The analyst will work closely with various internal teams such as sales, customer service, tax, and commercial finance director to resolve account issues. The role also involves tracking and trending internal process issues to drive continuous improvement and streamline collections, managing account set-up and credit limit reviews as needed, and handling orders on credit hold.

Requirements

High School Diploma or equivalent
At least 2 years' relevant experience
Knowledge of credit/collection processes, tools, and strategies
Excellent communication, time management, organizational and critical thinking skills
Detail oriented
Strong negotiation skills
Efficient in Microsoft Excel, Outlook, and Word

Nice To Haves

Associate degree in Accounting or Finance
SAP experience preferred

Responsibilities

Work closely with sales, customer service, tax teams and commercial finance director to ensure account issues are resolved
Work with customers assigned to your portfolio to secure timely payment of invoices
Participate in tracking and trending of internal process issues to drive continuous improvement and streamline collections
Gather necessary information PO/POD’s, quotes, collection notes for deduction resolution
Work closely with the individuals responsible for determining outcome for deduction resolution
Assist with account set-up as needed
Gather necessary information to complete scheduled credit limit reviews as needed
Manage Team in-box as needed
Review/Release Orders on Credit Hold as needed
Follow and maintain the visions outlined in the team Value/Culture Statement