Analyst 3, Credit & Collections - Fraud

Comcast

1d

About The Position

This job entails leading the enhancement of business processes to mitigate fraud risk, supporting the Manager in various strategic initiatives. It involves in-depth analysis, cross-functional collaboration, and the development of technology-enabled solutions. The role acts independently, providing guidance within the organization and setting work priorities.

Requirements

• Demonstrated knowledge of reporting and analytics tools, including technical proficiency in SQL, Python, Tableau, and Alteryx, to develop insights, automate processes, and support data-driven decision-making.
• 5-7 Years Relevant Work Experience
• Bachelor's Degree

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Produce reporting and analysis to evaluate operational initiatives, leveraging quantitative insights to recommend actions that mitigate fraud risk, improve efficiency, and enhance the customer experience.
• Create and maintain multiple operational reports, dashboards, and reporting tools to support business performance and decision-making.
• Develop and maintain standard reporting metrics, provide quantitative analysis of relevant data, and conduct ongoing evaluation of alternatives and solutions.
• Develop and update resources, communications, and operational platforms to support business initiatives and stakeholder alignment.
• Transform complex data into clear, actionable insights by identifying trends, determining root causes, and recommending practical remediation steps that drive measurable operational improvements.
• Partner closely with Senior Specialists and operational leaders to investigate performance shifts, conduct root-cause analysis, and deliver timely, insight-driven recommendations that inform business decisions.
• Demonstrate flexibility and adaptability in a fast-paced environment by proactively shifting priorities, independently addressing emerging issues, and supporting evolving operational and organizational needs.
• Demonstrated knowledge of reporting and analytics tools, including technical proficiency in SQL, Python, Tableau, and Alteryx, to develop insights, automate processes, and support data-driven decision-making.
• Leading the analysis and design of business processes across various areas to improve fraud risk management.
• Executing all aspects of business intelligence analysis to support fraud risk initiatives.
• Identifying fraud risk behaviors from data, analyzing patterns, and recommending preventive measures.
• Assisting with the development of specific requirements for new fraud risk projects and strategies.
• Collaborating with internal stakeholders to ensure the successful implementation of fraud risk initiatives.
• Defining metrics to measure the success of fraud risk strategies and overseeing their monitoring and analysis.
• Facilitating alignment across matrixed cross-functional teams to support fraud risk objectives.
• Utilizing Quality Assurance practices to diagnose and resolve issues, ensuring the integrity of fraud risk processes.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits
• Total Rewards
• Commission (for sales positions)
• Bonus (for non-sales positions)
• Options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level