Credit & Collections Analyst

Keep Supply•Springfield, MO

1d•Onsite

About The Position

We are seeking an experienced Credit & Collections Analyst to take full ownership of collections and customer portal management. This is a senior individual contributor role where you will build and execute a structured collections strategy to significantly reduce past-due accounts and manage customer AP portal submissions. You will report to the AR Manager and collaborate with internal teams and customer AP contacts. This role is crucial for our rapid scaling and offers high impact and visibility within a fast-growing company.

Requirements

Ownership mentality with a demonstrated track record of driving AR aging reduction.
5–8+ years of B2B accounts receivable and collections experience, with demonstrated accountability for aging outcomes.
Proficiency navigating Ariba, Coupa, Taulia, or similar customer AP portal platforms independently and troubleshooting rejections.
Effective communication skills, both written and verbal, with customer finance contacts.
Ability to build structure where it doesn’t exist and hold oneself accountable to it.
Comfortable working with ERP data and AR aging reports to self-prioritize and track workload.

Nice To Haves

Experience in a product-based, wholesale, or distribution environment.
Background in collections process design or previous ownership of a collections function rebuild.
Familiarity with Brightpearl or a comparable order management / ERP system.
Exposure to third-party collections or legal referral escalation processes.
Background in cash application and payment posting workflows.

Responsibilities

Own and actively manage the full collections process across all past-due accounts.
Build a structured, tiered collections strategy segmented by aging bucket, account size, and risk level.
Execute a consistent outbound contact cadence (phone-first, documented).
Negotiate payment arrangements, resolve disputes, and secure commitments with customer decision-makers.
Identify root causes of chronic late payment and recommend process or policy changes.
Escalate accounts to legal or third-party recovery when warranted, and manage those relationships.
Provide the AR Manager with a regular, clear view of the collections pipeline and at-risk accounts.
Own the full lifecycle of invoice submission and dispute resolution for customer AP portal accounts.
Rapidly diagnose portal rejections and resolve them before they become payment delays.
Develop internal documentation and repeatable processes for portal issue resolution.
Build direct relationships with customer AP contacts to reduce friction and improve acceptance rates.
Track portal performance metrics and report on trends to the AR Manager.
Maintain complete, audit-ready documentation of all collections activity, disputes, and account statuses.
Drive monthly AR aging KPI reporting and own metrics transparently.
Identify system or workflow inefficiencies that slow collections and propose solutions.
Collaborate cross-functionally with Sales and Operations when collections issues originate outside AR.
Assist with payment posting during peak periods and serve as a resource to AR Specialists on complex accounts.