B2B Collections Associate

Aston Carter•Fort Collins, CO

5d•Onsite

About The Position

This position supports the Legal, Accounts Receivable, and Repossession teams for a company that provides financing for commercial equipment. The role involves working closely with internal teams, attorneys, and third-party vendors to manage accounts that may involve collections, bankruptcy, or repossession processes. It is a detail-oriented, team-based role with a mix of customer communication, administrative work, and coordination with legal partners.

Requirements

High School Diploma required.
Ideally 1-2 years of collections experience in the commercial/consumer industry, preferably with past due accounts over thirty days.
Advanced computer skills including proficiency in Microsoft Office and Excel applications, email, and basic internet usage.
Great written and verbal communication skills.

Nice To Haves

An Associate's or Bachelor's degree in a legal field is preferred but not required.
Proficient knowledge and understanding of HIPAA guidelines, FDCPA and FCRA regulations, and the credit approval process.
Ability to work well under pressure and meet tight deadlines.
Strong interpersonal and internal customer service skills.
Ability to prioritize and handle multiple tasks efficiently with minimal guidance.
Adaptability to changing environments and strong work ethics.
Strong persuasion, negotiation, problem-solving, and conflict resolution skills.
Ability to establish and maintain effective working relationships within the Account Receivable department, across the organization, and with outside agencies.

Responsibilities

Answer inbound calls and emails regarding customer accounts.
Assist with questions around payments, past due balances, payoffs, contract details, payment schedules, account updates, fees, insurance, tax, and year-end statements.
Maintain accurate notes and updates in the system.
Process and post payments from customers, attorneys, and third parties.
Track legal billing invoices and expenses.
Assist with payment plans and ensure records are current.
Support the collections team with account follow-up as needed.
Work with outside attorneys to track case updates and documentation.
Review and log legal documents such as affidavits and bankruptcy filings.
File Proof of Claims for bankruptcy cases and maintain tracking for judgments and legal timelines.
Assist with debt sale preparation and legal documentation organization.
Coordinate with repossession vendors and assign accounts.
Assist in locating customers through skip tracing and asset searches.
Process repossession-related invoices and proceeds.
Track recovered or secured equipment in the system and help with title requests and documentation.
Maintain spreadsheets and tracking logs for payments and legal activity.
Run reports and assist leadership with data requests.
Upload, scan, and organize documentation in electronic files.
Support special projects and ad hoc tasks as needed.