Collections Associate

KONE•Boston, MA

5d•Onsite

About The Position

This position will work an in-office schedule out of our Canton branch. As our Collections Associate, you will perform a variety of credit collection tasks related to our branch operations including initial contact with customer, request action/follow-up appropriately, and record disputes. Disputes are facilitated by you as you coordinate with the appropriate parties. At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

Requirements

5+ years of relevant B2B Collections expertise.
Proficiency in SAP/Excel/GAP.
Ability to collaborate with all levels of the organization to achieve business goals.
Tenacity and perseverance to see an objective through to completion.
Success in documenting status updates/details to present to stakeholders.

Nice To Haves

Associates’ degree in a related field or an additional 10+ years of experience.

Responsibilities

Perform a variety of credit collection tasks related to branch operations.
Initiate initial contact with customers.
Request action and follow-up appropriately.
Record customer disputes.
Facilitate dispute resolution by coordinating with appropriate parties.

Benefits

Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.