Collections Associate II
About The Position
As the Collections Associate II, you will be responsible for order approval, collections and/or cash application for assigned MasterBrand customers. Your day will include collection calls, responding to emails, reviewing and approving orders, problem-solving issues, cash reconciliations, and providing statements and invoices as requested. In this role, you are the main contact for credit and collection information to the assigned customer and provide support to the sales team by answering questions and trouble-shooting credit related issues.
Requirements
- High school diploma or equivalent is minimally required
- 3+ years of experience in B2B credit & collections
- Excellent data entry and calculator skills required
- Intermediate or Advanced Microsoft Suite skills, with an emphasis in Excel.
- Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
- Skilled in the practice of AR research and issue resolution
- Working knowledge of the order to cash business model and principles
- Ability to be productive and successful in a remote work environment
- Effective verbal and written communication and interpersonal skills, enabling for effective, cross-functional and customer collaboration, problem solving and execution
- Keen eye for detail with strong analytical skills and the ability to shape complex data into meaningful operational analysis
- Thrives under a fast-paced and continuous improvement environment
- Highly organized with the ability to multi-task and manage a diverse spectrum of tasks and responsibilities timely
- Demonstrates the MasterBrand Way, positioning the company for profitable growth and helping identify opportunities to reduce waste, complexity, and improve our work environment every day
Responsibilities
- Build cross-functional partnerships between credit, cash application, customer service, and the sales team to best respond to the customer’s needs
- Demonstrate an ability to oversee a portfolio of AR accounts valued at $500K or more.
- Service the customer by fielding telephone calls/emails and providing information on the status of their account, resolution of problem situations, and invoice inquiries.
- Contribute insight and recommendations into investigation, decisions to resolve customer concerns.
- Provide customer with copies of invoices/statements.
- Partner with scheduling, manufacturing, cash applications, EDI and master data to assist customers.
- Assist team members through collaboration, positivity, and openness to new ideas.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
