B2B Collections Specialist – Merchant Services

Fiserv • Marietta, GA

1d

About The Position

At Fiserv, a successful Sr. Accounts Receivables Collection Representative plays a crucial role in delivering outstanding service and meeting client expectations. The position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations. The role collects merchant accounts in a call center environment, negotiates payment arrangements, documents interactions, and completes special projects as assigned.

Requirements

• 1–3 years of customer service experience.
• 1–2 years of collection experience.
• 1–2 years of call center experience.
• High school diploma, GED, and/or equivalent military experience.
• Proficiency with computer systems and accessing information to provide data to clients.
• Currently possess valid and unrestricted Canadian work authorization; candidates requiring sponsorship now or in the future will not be considered.

Nice To Haves

• Previous work experience in payment processor collections, bank collections, credit card collections, B2B, or a related field.

Responsibilities

• Collect outstanding accounts via telephone in a call center environment.
• Use manual and automatic telephone dialing systems to contact merchants.
• Establish rapport with merchants, overcome objections, and negotiate debt payments.
• Document discussions and actions in a tracking system or database.
• Confirm payment arrangements and finalize calls.
• Work on special projects as assigned.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time-away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer-recognition program, with points used for rewards.
• Eight Employee Resource Groups.
• Professional growth opportunities through training, development, and internal mobility.
• Retirement planning and discounted shares through the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED