AVP, Program Lead - Middle Market Transformation
About The Position
The Program Lead is the accountable leader for a critical Middle Market transformation that advances business priorities and delivers measurable, lasting outcomes. Working across strategy, technology delivery, and business execution, this role partners with Middle Market, technology, and operational leaders to translate strategic priorities into an integrated transformation spanning business capabilities, processes, the operating model, and enabling technology. The Program Lead is responsible for end-to-end program success, aligning cross-functional teams around shared outcomes and driving execution from strategy and design through implementation, adoption, and value realization. The role ensures technology solutions address business needs, changes to roles and ways of working are operationally ready, and the future-state operating model enables effective service to customers and agents while supporting business objectives. This position reports to an executive leader and may lead a team of program and project professionals. It is exempt, based in a normal office environment, and may involve occasional travel and non-standard or extended work based on project needs. It may be filled within any of the lower 48 U.S. states.
Requirements
- Undergraduate degree in Business, Finance, or a related field.
- Ten years of related experience, emphasizing strategy development and implementation, business process design, and leadership and execution of large-scale programs or initiatives.
- Strong technical and industry knowledge.
- Proven leadership and relationship-management background.
- Demonstrated success collaborating with technical and business teams across an organization and leveraging cross-functional teams to complete large, complex programs involving significant organizational change.
- Demonstrated ability to build and manage programs while investing in and maximizing people development.
- Ability to use strategic insight and foresight to mobilize people and resources quickly and effectively.
- Ability to use data, analytics, competitive intelligence, and industry experience to drive innovation and decision-making.
- Strong drive with proven results.
Nice To Haves
- Graduate degree, such as an MBA.
Responsibilities
- Lead an integrated Middle Market transformation spanning business capabilities, operating model, processes, and technology.
- Own end-to-end program outcomes and align business, technology, operations, and enabling teams around a common vision and plan.
- Translate strategic objectives into a prioritized roadmap with defined scope, milestones, dependencies, decision points, and measurable business outcomes.
- Shape the future-state operating model, including capabilities, processes, roles, governance, and decision rights.
- Direct technology delivery with product and technology leaders, connecting business needs to solution design and maintaining alignment through build, testing, implementation, and operational transition.
- Establish program governance and performance management covering status, risks, issues, dependencies, financials, decisions, and escalation paths.
- Guide decisions and tradeoffs involving scope, sequencing, investment, risk, and capacity.
- Deliver program objectives and value realization, tracking outcomes and adjusting plans as needed.
- Lead change management and organizational readiness, preparing impacted leaders and teams for new processes and technology and reinforcing adoption.
- Coordinate implementation and operational transition so new capabilities, processes, and technology are supported, adopted, and sustained.
- Strengthen program execution through disciplined planning, continuous improvement, and clear accountability.
- Directly and indirectly lead, coach, and provide feedback to teams across operations, technology, and project management.
- Perform other responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability coverage
- Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- Eight hours of Lifetime paid time off
- Eight hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Senior
