AVP, Member and Deposit Operations

Travis Credit Union•Vacaville, CA

9d•Hybrid

About The Position

Travis Credit Union’s Assistant Vice President (AVP), Member and Deposit Operations provides strategic leadership, oversight, and direction for Central/Deposit Operations, Business Operations, and Member Service Administration (MSA). The position is responsible for operational excellence, regulatory compliance, risk management, service quality, and process efficiency across these departments. Reporting to the VP, Banking Operations, the AVP leads the managers responsible for the departments and serves as the senior operational leader for the end-to-end lifecycle of consumer, business, and specialty deposit account services and transactions. The AVP is accountable for scalable operational processes, audit readiness, automation and technology initiatives, operational risk management, and supporting organizational growth through leadership and cross-functional collaboration. Areas of oversight include payment and deposit processing, business account servicing, IRAs, trusts, deceased accounts, fiduciary relationships, escheatment, treasury services support, account onboarding, legal documentation review, fraud mitigation, and transaction operations. The role aligns operational strategies with organizational objectives while enhancing member experience and operational effectiveness. The position is hybrid, with a Monday–Friday schedule, and is exempt. Candidates must live within a reasonable commuting distance of Travis Credit Union’s served communities and, for hybrid or remote roles, within commuting distance of its Vacaville, California corporate headquarters. Employment visa sponsorship is unavailable; candidates must have current U.S. work authorization.

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, Management, Organizational Leadership, or a related field, or an equivalent combination of education and experience.
At least 10 years of progressively responsible experience in financial services, banking operations, credit union operations, or a related industry.
At least 5 years of leadership experience managing managers, supervisors, or multiple operational teams.
Demonstrated experience overseeing complex deposit, payment, business banking, operational support, or specialty account administration functions.
Proven experience managing regulatory compliance, audits, operational risk programs, and enterprise initiatives.
Experience leading operational transformation, process improvement, technology implementations, and automation initiatives.
Strong understanding of consumer and business deposit products, payment systems, treasury services support, specialty accounts, and operational controls.
Strategic, results-oriented leadership and ability to align operational strategies with enterprise objectives.
Ability to lead managers, develop high-performing teams, and build leadership succession pipelines.
Extensive knowledge of deposit operations, payment systems, ACH processing, wire transfers, check processing, and transaction management.
Advanced knowledge of business account operations, commercial account structures, treasury services support, and business entity documentation.
Comprehensive understanding of IRA administration, trusts, fiduciary accounts, powers of attorney, probate processes, deceased accounts, and escheatment requirements.
Expert knowledge of banking and credit union regulations, including BSA/AML, OFAC, NACHA, IRS regulations, NCUA requirements, Beneficial Ownership regulations, and applicable state laws.
Strong audit, compliance, quality assurance, internal control, fraud detection, investigation, dispute resolution, and operational risk management expertise.
Ability to use data, analytics, and performance metrics to improve operational effectiveness, resource planning, and business decisions.
Financial acumen and experience managing budgets, resource allocation, workforce planning, and operational performance.
Ability to balance member experience, operational efficiency, and regulatory requirements.
Strong communication, presentation, and influencing skills, with the ability to build partnerships across organizational levels.
Experience managing complex vendor relationships, contract administration, and strategic partnerships.
Proficiency with core banking systems, payment platforms, workflow tools, and business applications.
Current authorization to work in the United States; employment visa sponsorship is not available.
Must live within a reasonable commuting distance of the communities served by Travis Credit Union and, for hybrid or remote roles, within commuting distance of its corporate headquarters in Vacaville, California.

Nice To Haves

Master’s degree.
Lean, Six Sigma, Project Management, Risk Management, Compliance, or operational leadership certifications.
Experience presenting to executive leadership and participating in enterprise-level strategic planning.

Responsibilities

Lead, train, evaluate, coach, develop, and motivate staff; establish performance goals and foster involvement, initiative, teamwork, and career development.
Set departmental strategies, objectives, and performance standards aligned with enterprise goals and operational priorities.
Oversee processing and administration of ACH, wire transfers, check processing, business accounts, specialty deposit accounts, trusts, IRAs, fiduciary accounts, dormant accounts, escheatment, deceased accounts, and related services.
Ensure compliance with applicable federal and state regulations, including BSA/AML, OFAC, NACHA Rules, FinCEN Beneficial Ownership requirements, IRS regulations, NCUA requirements, share insurance regulations, and unclaimed property laws.
Serve as the executive escalation point for complex operational, regulatory, legal, fraud, and member service matters.
Partner with Risk Management, Compliance, Internal Audit, Legal, Information Technology, Treasury Services, Digital Banking, and Retail Operations to support operational execution and mitigate risk.
Provide strategic oversight of fraud detection, transaction monitoring, investigations, dispute resolution, loss prevention, and operational controls.
Maintain enterprise-level audit readiness and ensure timely remediation of audit findings, examination recommendations, and risk mitigation initiatives.
Lead continuous improvement, including automation, workflow redesign, technology enhancements, and process optimization.
Direct operational implementation of new products, services, systems, and regulatory changes, ensuring appropriate training, communication, and adoption.
Establish and monitor KPIs, SLAs, quality standards, productivity measures, and operational scorecards; use analytics and reporting to improve effectiveness, capacity planning, resource allocation, and decision-making.
Ensure strong internal controls, documentation standards, records retention, and information governance across operational areas.
Oversee vendor management, including contract administration, performance monitoring, service-level compliance, and strategic partnerships.
Develop and manage departmental budgets, forecasts, staffing plans, and resource allocation.
Build a culture of accountability, collaboration, innovation, and continuous learning; develop succession plans and leadership pipelines.
Support strategic business initiatives, deposit growth, and member experience enhancements through operational leadership.
Represent Core Operations on executive committees, strategic initiatives, enterprise projects, and organizational working groups.
Maintain current knowledge of industry trends, regulatory developments, operational risks, payment technologies, and business banking practices.