AVP, Dealer Relationship Manager – Mobile, AL

Banco Santander•Mobile, AL

21h•Onsite

About The Position

The Dealer Relationship Manager (DRM) is an outside sales representative responsible for building and maintaining partnerships with franchised and independent auto dealerships in an assigned territory. The position is based in the Mobile, Alabama sales territory, and the associate must reside within the territory to service clients, meet prospects, and attend in-person meetings and events. The DRM drives loan originations, educates dealers about products, finance programs and underwriting policies, and provides responsive service. The role promotes Santander auto finance programs, OEM programs, small business and dealer commercial products, and digital services. The DRM executes sales strategies, identifies market trends and growth opportunities, supports dealer engagement, and partners with internal teams to resolve dealer issues. The position also represents the company at industry events and ensures dealer interactions comply with regulatory and company policies.

Requirements

Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience.
At least 5 years of sales experience in auto finance, client relations, account management, relationship management, or automotive retail sales management.
Ability to build strong business relationships and deliver results in a goal-oriented environment.
Ability to travel daily within the assigned territory, up to 100% of the time.
Experience with Microsoft Office products.
Strong understanding of dealership operations and auto finance products.
Excellent written and verbal communication, presentation, and negotiation skills.
Self-starter with strong organizational and territory management abilities.
Effective problem-solving and time-management skills.
Legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Establish, develop, and manage trusted relationships with automotive dealerships in the assigned territory.
Grow loan originations and dealer engagement by promoting auto finance programs, OEM programs, small business and dealer commercial products, and digital services.
Execute sales strategies and support initiatives directed by sales management.
Identify market trends and competitive activity to uncover growth opportunities.
Educate dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
Visit dealerships to understand business needs, increase engagement with the company’s offerings, and ensure satisfaction.
Perform account management and contact management tasks, maintaining accurate records.
Partner with Credit and Funding teams to provide service and quickly resolve dealer issues.
Coordinate meetings between Dealer Principals and dealer commercial services partners for Floor Plan.
Communicate dealer performance KPIs to dealership owners and general management staff.
Work with internal partners, including dealer collections, dealer performance, risk, pricing, and legal, to resolve outstanding business matters.
Represent the company at dealer events, trade shows, and industry meetings.
Ensure compliance with regulatory and company policies in dealer interactions.