AVP, Dealer Relationship Manager – Pensacola, FL

Banco Santander • Pensacola, FL

16h • Onsite

About The Position

The Dealer Relationship Manager (DRM) is an outside sales representative responsible for building and maintaining partnerships with franchised and independent auto dealerships in an assigned territory. The role is based in the Pensacola, Florida sales territory, and the associate must reside there to service clients, meet prospects, and attend in-person meetings and events. The DRM drives loan originations and dealer engagement by promoting auto finance programs, educating dealers on products and policies, and providing responsive service. The position also involves account management, coordination with internal teams, monitoring dealer performance, and representing the company at industry events. Daily travel within the assigned territory may reach 100% of the time.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience.
• At least 5 years of sales experience in auto finance, client relations, account management, relationship management, or automotive retail sales management.
• Proven ability to build strong business relationships and deliver results in a goal-oriented environment.
• Ability to travel daily within the assigned territory up to 100% of the time.
• Experience with Microsoft Office products.
• Strong understanding of dealership operations and auto finance products.
• Excellent written and verbal communication, presentation, and negotiation skills.
• Self-starter with strong organizational and territory management abilities.
• Effective problem-solving and time management skills.
• Legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Establish, develop, and manage trusted relationships with automotive dealerships in the assigned territory.
• Grow loan originations and dealer engagement by promoting auto finance programs, OEM programs, small business and dealer commercial products, and digital services.
• Execute sales strategies and support initiatives directed by sales management.
• Identify market trends and competitive activity to find growth opportunities.
• Educate dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
• Visit dealerships and maintain contact to understand business needs, encourage engagement with company offerings, and ensure satisfaction.
• Perform routine account management and maintain accurate contact records.
• Partner with Credit and Funding teams to provide service and resolve dealer issues.
• Coordinate meetings between Dealer Principals and dealer commercial services partners for Floor Plan services.
• Communicate dealer performance KPIs to dealership owners and general management staff.
• Support internal partners, including dealer collections, dealer performance, risk, pricing, and legal, in resolving business matters.
• Represent the company at dealer events, trade shows, and industry meetings.
• Ensure compliance with regulatory requirements and company policies in dealer interactions.

Benefits

• The posting describes a competitive rewards package and benefits designed to support employees, their families, and their well-being; specific benefit offerings are referenced through the Santander Benefits 2026 guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager