AVP, Casualty Claims Consultant

Brown & Brown Insurance•Atlanta, GA

About The Position

Brown & Brown's Risk Solutions team is seeking an AVP Casualty Claims Consultant to join the National Casualty Claims Practice in Atlanta, Georgia, or remotely. The role provides strategic claims consulting, advocacy, program analysis, and risk services to clients in partnership with brokerage, placement, and service teams. The consultant serves as a dedicated claims resource for one or more large, strategic accounts, providing hands-on day-to-day program management and acting as a trusted advisor on complex claims, coverage interpretation, claims trends, and loss mitigation strategies. The role also contributes to account strategy, client retention and growth, and team knowledge sharing.

Requirements

Bachelor's degree in Risk Management, Business, Insurance, Finance, or a related field, and/or 8–10 years of commercial insurance and claims experience.
Ability to obtain and maintain applicable state insurance licenses.
Experience managing complex commercial property, casualty, executive risk, cyber, or specialty claims.
Experience serving as a dedicated claims resource for large, strategic, or complex accounts requiring individualized service and proactive account management.
Strong understanding of commercial insurance policy structures, coverage interpretation, and claims management best practices.
Ability to analyze claims data and provide actionable business recommendations.
Strong client relationship management, communication, negotiation, and presentation skills.
Ability to lead client discussions and influence outcomes among multiple stakeholders.
Strong critical thinking, analytical, problem-solving, and organizational skills.
Ability to work independently and effectively within a team-based client service model.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Responsibilities

Serve as the dedicated claims consultant for one or more large, strategic accounts, providing day-to-day program oversight, proactive file and reserve reviews, and a single point of accountability for claims activity.
Advocate for clients throughout the claims lifecycle, including claim reporting, dispute resolution, coverage discussions, and settlement negotiations.
Provide guidance on policy provisions, carrier coverage positions, claim handling practices, and claim resolution strategies.
Lead and coordinate claims strategy for complex, high-severity, catastrophic, and multi-jurisdictional claims.
Develop and execute client-specific claims service plans aligned with organizational objectives, risk exposures, and claim management needs.
Collaborate with brokerage, placement, and client service teams on account strategy, renewals, stewardship meetings, coverage discussions, and client presentations.
Analyze claims data and loss trends to identify risk improvement, claims cost reduction, and loss prevention opportunities; develop stewardship, benchmarking, and executive-level client reporting.
Recommend actions concerning coverage issues, emerging exposures, and claims trends affecting client insurance programs.
Coordinate with carriers, adjusters, legal counsel, engineers, consultants, and other service providers to support favorable client outcomes.
Build and maintain relationships with carrier claims leadership, independent adjusters, vendors, and other stakeholders.
Support new business pursuits, prospect meetings, RFPs, and finalist presentations with claims expertise and thought leadership.
Contribute claims expertise, loss insights, and market intelligence to account teams in support of client retention, growth, and placement objectives.
Mentor and coach junior team members and contribute to claims best practices, service standards, and team knowledge sharing.
Attend required training and continuing education, maintain applicable licenses, and comply with company policies and procedures.
Perform other duties as assigned.