Avaya Support Engineer

V R Della Infotech • Jackson, MS

3d

About The Position

The Avaya Support Engineer provides Tier III support for Avaya systems and assists with configuring and installing new systems. The role includes monitoring the health of the Avaya environment, including trunking and adjunct systems; resolving trouble and programming tickets; and working with telecommunications providers to address circuit issues. The engineer also deploys new products and technologies in the Avaya portfolio.

The role requires extensive experience with Avaya systems and specified Avaya software and equipment, along with in-depth knowledge of real-time communications, voice and video protocols, and network technologies. The engineer communicates professionally with vendors and customers, documents products and services rolled out to users, and trains junior-level staff on Avaya technologies.

Requirements

• Minimum of 15 years of experience with Avaya systems.
• Experience with Avaya Communication Manager 7.1.3, Session Manager 7.1.3, System Manager 7.1.3, Call Management System R18, and Workforce Optimization 15.2.
• Experience with Avaya G650, G450, and G430 equipment and Spira SBCs.
• In-depth knowledge of real-time communications, voice and video protocols, including H.323 and SIP.
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS.
• Ability to communicate professionally with vendors and customers.
• Ability to create accurate documentation for new products and services rolled out to users.
• Ability to train junior-level staff on Avaya technologies.

Nice To Haves

• Experience with BroadSoft hosted VoIP products.
• Ability to automate routine tasks using Python scripting.

Responsibilities

• Assist with configuration and installation of new Avaya systems.
• Check the health of the Avaya environment, including trunking and adjunct systems.
• Work trouble and programming tickets.
• Provide Tier III support for more complicated issues.
• Work with telecommunications providers to address circuit issues.
• Deploy new products and technologies in the Avaya portfolio.
• Create accurate documentation for new products and services rolled out to users.
• Train junior-level staff on Avaya technologies.
• Communicate professionally with vendors and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed