AV & Technology Lead (OluKai, melin, Roark & TWS)

Archipelago Companies•Irvine, CA

2d•Onsite

About The Position

Tradewind Services is hiring an on-site AV & Technology Lead to manage day-to-day technology at its new Newport Beach headquarters. The role focuses on keeping meeting rooms and building systems reliable and ready, delivering fast, proactive, white-glove support to employees, executives, and visitors. The building uses high-spec, phone-controlled and AI-driven technology. The position reports to the Senior Director of IT and requires occasional after-hours, evening, and weekend support for incidents, events, and maintenance windows. The lead is responsible for proactive readiness and support of conference rooms, boardrooms, and training spaces, including Zoom or Teams calls and the associated audiovisual equipment. The role also supports Crestron-controlled building systems, lighting, sound, mobile apps, and connected features; maintains systems and documentation; and coordinates with vendors and the central IT team. General IT duties include user support, equipment deployment, onboarding and offboarding, network support, ticket management, escalation, and recommending improvements. The position is in person at the 4001 MacArthur building in Newport Beach, California, five days a week. The salary range is $90,000 to $110,000, with an opportunity for an annual bonus.

Requirements

Bachelor’s degree preferred, or equivalent experience considered.
Three to five years of experience in IT support, AV support, or a similar hands-on role in a corporate or commercial setting.
Practical experience with conference room technology, including Zoom Rooms and/or Microsoft Teams Rooms and associated cameras, DSPs, and displays.
Working knowledge of Microsoft 365, Entra ID or Active Directory, Intune or another MDM, and Windows and macOS troubleshooting.
Solid networking fundamentals, including Wi-Fi, VLANs, DHCP, DNS, and how AV and control devices operate on a network.
Calmness under pressure and urgency in resolving issues, including when a room is down shortly before a meeting.
Clear, patient communication with non-technical users, including senior executives.
Ability to work on site, lift up to 40 pounds, and respond after hours when issues arise.
Ability to work five days a week in person at the Newport Beach office.
Ability to handle confidential company and executive information confidentially.
Provide fast, courteous, proactive support to all users.

Nice To Haves

Hands-on programming, support, or administration of Crestron systems.
Crestron certification, such as DMC-D or CTI.
Experience with Lutron, Control4, Q-SYS, Biamp, Extron, or similar lighting, control, and audio platforms.
Experience supporting smart buildings, home automation, or mobile-controlled environments.
Experience with Claude Code integration and exposure to AI-enabled tools and the support issues they create.
Certifications such as CTS (AVIXA), CompTIA A+ or Network+, or Microsoft 365 fundamentals.
Proactively seeks AI-enabled tools and emerging technologies and adapts to use them productively while exercising sound judgment and complying with organizational standards.
Experience in a high-end office or hospitality setting.
Strong AV and meeting-room support experience and an ability to learn Crestron quickly.

Responsibilities

Keep meeting rooms, boardrooms, and training spaces ready for Zoom or Microsoft Teams calls by checking them before the workday and before high-profile meetings.
Operate, monitor, and troubleshoot displays, cameras, microphones, DSPs, speakers, wireless presentation systems, and room scheduling panels.
Provide in-person support for executive meetings, board sessions, and client events by setting up and testing systems and remaining available through the event.
Coordinate AV support calls, warranty claims, and system changes with the AV integrator and vendors; serve as first responder and escalation owner.
Support Crestron control, lighting, sound, and AI-driven building features, including helping users with mobile apps, access, permissions, and controls.
Monitor system health, track recurring faults, and provide root-cause findings to the integrator and Senior Director of IT.
Maintain firmware, software, operating systems, patches, and security updates on a schedule that avoids disrupting the business day.
Run recurring tests and maintenance, maintain spare parts, and document the status of each room and system.
Track licenses, warranties, support contracts, and renewals.
Serve as the building's first point of contact for hardware, software, accounts, access, printing, and network issues, including responding to after-hours incidents.
Set up and deploy laptops, phones, monitors, and peripherals for new hires; coordinate onboarding and offboarding with HR and central IT.
Support Wi-Fi, wired networking, and building network equipment alongside the central IT team.
Log and manage tickets, set user expectations, close the loop, and escalate issues beyond the role's scope to the Senior Director of IT or vendors.
Keep room guides, system diagrams, quick-start sheets, and runbooks current.
Recommend technology improvements based on how the building is used.
Check rooms before the workday, respond after hours, and provide occasional evening and weekend coverage for board meetings, client events, and maintenance windows.
Handle confidential company and executive information discreetly.

Benefits

Complimentary chef-prepared breakfast and lunch Monday through Thursday.
Generous product gift program and discounts across all brands.
Company bonus program.
Travel gifts for five-year and ten-year milestone anniversaries.
Medical, dental, and vision insurance in accordance with plan guidelines.
Company-paid life insurance in accordance with plan guidelines.
401(k) with employer match in accordance with plan guidelines.
15 days of PTO accrued annually, plus one additional PTO day each year on the employee’s anniversary and three floating holidays per year.
Paid beach and giveback days.
Biannual team-building events and other in-person celebrations.