AV Instructional Technology Manager
About The Position
The AV Instructional Technology Manager oversees the operation, design, and strategic development of audiovisual systems across instructional classrooms, event spaces, and Board of Visitors (BOV) meeting environments. The role ensures high-quality AV service delivery, manages vendor relationships, and collaborates with the ITS Business Manager to maintain budget compliance and service procurement. The manager leads a team of AV technicians and is responsible for maintaining a 95% uptime SLA across instructional spaces. The position supports Virginia State University's teaching and learning mission by delivering reliable AV infrastructure, designing AV systems for new academic buildings in line with instructional best practices, managing vendor contracts and break-fix service hours, aligning procurement with budgets, and providing performance metrics for SLA adherence and continuous improvement. It also provides AV guidance for event spaces and conference rooms. The position is not eligible for employment-based visa sponsorship. Applicants must be authorized to work in the United States without employer sponsorship, now or in the future.
Requirements
- Bachelor's degree in information technology, audiovisual engineering, educational technology, computer science, media technology, or a related field.
- Expertise in AV systems, instructional technology, and event support.
- Strong vendor negotiation and contract management skills.
- Ability to lead and develop technical staff.
- Familiarity with higher education learning environments.
- Data-driven mindset and experience with SLA tracking, metrics, KPI deliverables, and reports.
- Must be authorized to work in the United States without employer sponsorship, now or in the future.
Nice To Haves
- At least 5 years of experience in AV operations, preferably in higher education.
- Experience managing AV teams and vendors.
- Certifications in AV technologies, such as CTS, Crestron, or Extron.
Responsibilities
- Oversee the operation, design, and strategic development of audiovisual systems in instructional classrooms, event spaces, and Board of Visitors meeting environments.
- Ensure high-quality AV service delivery and maintain a 95% uptime SLA across instructional spaces.
- Lead and develop a team of AV technicians.
- Design AV systems for new academic buildings aligned with instructional best practices.
- Manage AV vendor relationships, contracts, and service hours for break-fix support.
- Collaborate with the ITS Business Manager and ITS leadership on service procurement, budget compliance, and strategic procurement.
- Provide performance metrics, SLA tracking, and reporting to support adherence and continuous improvement.
- Provide AV guidance for event spaces and conference rooms.
Benefits
- Optional Retirement Plan (ORP) with immediate vesting, portability, and investment choice.
- Virginia Retirement System (VRS) defined-benefit pension with lifetime monthly income.
- 457 Deferred Compensation Plan (DCP).
- 403(b) plan through TIAA.
- Comprehensive medical and dental plans.
- Employee Assistance Program.
- Paid annual and sick leave.
- Paid state and federal holidays.
- Employer-paid life insurance.
- Flexible Spending Accounts.
- Public Service Loan Forgiveness eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
