AV Project Manager

Creative Realities • Louisville, KY

1d • Hybrid

About The Position

Creative Realities is a Creative Technology company focusing on bringing digital experiences to retail environments, designed to enrich and inspire the consumer journey. Our strong design and strategic discipline uniquely position us to guide Fortune 100 Brands and Retailers on how best to apply technology in function of marketing, store, or customer objectives. Our end to end offering enables us to execute what we recommend: from design and app development, thought to deployment on site - and provide ongoing content and support to virtually any type of environment. Areas of Concentration Digital Signage | A/V Installation | Construction. We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The A/V Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will be part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.

Requirements

• 7+ years installation project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Experienced user of software CRM tools.
• Proficient with Microsoft Office applications.
• Strong technical aptitude and ability to translate technical concepts for non-technical buyers

Nice To Haves

• Bachelor’s Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired

Responsibilities

• Responsible for planning, facilitating, and administering the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Will serve as first level of technical escalation for installation issues for assigned program team.
• Assisting install managers with more complex installations.
• Identify, assess and communicate with all stakeholders
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project
• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Travel up to 30%
• Collect and maintain all required project artifacts
• Work with Account Managers to create change orders as required
• Provide timely and professional client service to ensure client’s expectations and needs are met
• Review Budget vs. Actuals on all projects weekly to ensure we are within scope
• Provide Weekly update to management on install success/fail metrics

Benefits

• Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances
• Access to participate in company Vision insurance and other voluntary benefit programs
• Eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA
• 401(k) program, including company paid match of up to 3% of annual salary
• Paid time off and holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level