AV Operations Coordinator - Milford MI
About The Position
The AV Operations Coordinator (tactical response team) is a frontline operations leader who helps plan, launch, and stabilize manual and future supervised autonomous-vehicle test operations across multiple markets. The role combines hands-on field operations, operator training and onboarding, and coordination with engineering, incident response, and vendor partners to deliver safe, high-quality data and reliable operations at scale. The coordinator serves as a subject matter expert in new markets and program launches, supports the development and implementation of operational procedures and checklists, and documents safe driving procedures for vehicle preparation, cleaning, charging, and deployment. The role also trains new AVTO hires on fleet safety protocols and safe driving practices, identifies operational issues and improvement opportunities, and collaborates with fleet management and other internal teams to support safe and efficient execution. Travel within the United States is required at least 50% of the time.
Requirements
- Experience in vehicle operations management, operations planning, project coordination, or related work in a fast-paced startup or technology environment.
- Ability to travel at least 50% of the time within the United States.
- Strong proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
- Excellent communication skills and ability to convey information clearly and professionally.
- A tenacious, action-oriented approach and a continuous-improvement mindset.
- Resilience and adaptability, with a willingness to view challenges as opportunities to learn and grow.
- At least 2 years of professional experience.
- Bachelor's degree.
Nice To Haves
- Experience working in a similar role at an autonomous vehicle company.
- At least 2 years of professional experience.
Responsibilities
- Serve as the subject matter expert in new markets and new program launches, including manual data collection and supervised operations in new cities.
- Support the development and refinement of executable operational procedures and checklists for safe, ongoing garage operations supporting AVTO launch activities.
- Document, communicate, and implement safe driving procedures for vehicle preparation, cleaning, charging, and deployment.
- Help document and roll out operational procedures for AVTO activities, emphasizing consistency, safety, and operational readiness.
- Train new AVTO hires on fleet safety protocols and safe driving practices.
- Identify operational issues, inefficiencies, and gaps, and contribute to solutions through updated procedures and improved workflows.
- Support operational efficiency initiatives from initial identification through successful implementation.
- Work closely with fleet management and other internal teams to support safe and efficient operational execution.
- Communicate operational updates, issues, and recommendations clearly across stakeholder groups.
Benefits
- Incentive pay program with payouts based on company performance, job level, and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
