Autonomous Mining Equipment Master Technician
About The Position
Empire Southwest is seeking an experienced technician for its Bagdad Mine Site. The role provides failure analysis and technical information support to the service department, researches and solves technical problems involving Caterpillar and allied product lines, and supports positive working relationships with Empire technical problem-solving personnel. The technician also trains other technicians in troubleshooting techniques. The schedule is 7 days on and 7 days off, Thursday through Wednesday. Multiple shifts are available. The posted salary range is $38.43–$70.45 per hour; the specific rate and position grade depend on applicable differentials and the candidate’s experience and skill. The position is designated safety-sensitive.
Requirements
- At least six months of related experience in a similar role and environment.
- Minimum of five years of serviceperson experience.
- Ability to speak, read, write, and comprehend English.
- Valid driver’s license.
- Excellent client service skills.
- Maintain safety as a priority in the work environment.
- Own and maintain required personal tools.
- Be a motivated self-starter.
- Have sufficient mechanical knowledge to understand the scope of a project.
- Strong troubleshooting and failure analysis skills.
- Ability to maintain consistent attendance.
- Proof of a high school diploma or GED.
- Degree or working knowledge in mechanical engineering.
- Ability to comprehend computer-based programs such as SIS and SIMS.
Nice To Haves
- At least five years of heavy equipment technician experience, preferably in a dealership environment.
Responsibilities
- Research, analyze, and correct product problems.
- Decide on appropriate actions to solve product problems.
- Participate in factory engineer field visits.
- Inspect failed parts and consult with the Technical Resources department as needed.
- Create troubleshooting aids for specific products or systems.
- Resolve technical and repetitive problems.
- Counsel others on interpreting CAT parts reusability guidelines.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Assist others in using CAT failure analysis training.
- Perform scrap barrel analysis as needed.
- Assist with designing in-the-field customer attachments.
- Help minimize product liability through correct design and installation of customer attachments.
- Maintain master technical files and technical information bulletins, and acquire blueprints as needed.
- Provide internal feedback to drive changes that meet market demands.
- Provide customer service solutions.
- Work within and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
