Mining Equipment Master Technician
About The Position
Empire Southwest is seeking an experienced technician to install, configure, troubleshoot, repair, and support Caterpillar MineStar technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines. The work takes place in shop and field environments, including active mining and construction sites. The technician commissions, calibrates, and validates onboard technology hardware, sensors, networks, and software to ensure system performance, machine integration, and operational readiness; diagnoses issues with GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components; and prepares machines and technology systems for deployment and delivery to customer sites. The role requires safe work in challenging site and weather conditions, communication with clients, associates, and management about equipment conditions and repairs, and travel to remote locations or out-of-town assignments that may involve extended overnight stays. The position may require overtime and maintaining an MSHA card, CDL, DOT licensing, medical card, endorsements, or forklift certification as applicable. Empire Southwest is a third-generation, family-owned organization with openings across Arizona, Nevada, and parts of Eastern California; this position is listed at the Bagdad Mine Site. The role is safety-sensitive.
Requirements
- At least six months of related experience in a similar role and environment.
- At least two years of experience with MineStar products, including Fleet, Site Aware, Command, and Terrain for grading, loading, and drilling troubleshooting.
- High school diploma or GED.
- Current valid driver's license.
- Ability to speak, read, comprehend, and write English.
- Ability to successfully complete the TRAIN test evaluation.
- Excellent client service skills.
- Demonstrated technical skill competence and knowledge of CAT machine components and systems.
- Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
- Application knowledge of Trimble GNSS products and related technology.
- Ability to create and edit basic surface designs using CAD software.
- Ability to work cooperatively and communicate effectively with associates, clients, and management.
- Ability to obtain and maintain a CDL if required by state or federal law.
- Required DOT licensing, medical card, and endorsements as vehicle size dictates.
- Own and maintain required personal tools.
- Maintain acceptable attendance in accordance with company standards.
- Adhere to company policy regarding appropriate manner, conduct, and grooming.
- Meet the physical demands of the job, including lifting or moving up to 50 pounds and performing tasks such as standing, walking, climbing or balancing, reaching, and stooping or kneeling.
Nice To Haves
- At least five years of heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
Responsibilities
- Troubleshoot and diagnose equipment malfunctions and failures.
- Install, configure, commission, calibrate, and validate MineStar technology systems and onboard hardware, sensors, networks, and software.
- Diagnose and resolve failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components.
- Repair, recondition, and maintain equipment and components.
- Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites.
- Maintain good client relations and support corporate marketing objectives.
- Prepare service reports.
- Plan and control the cost of repair jobs.
- Maintain company equipment in a clean and orderly condition.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Learn and use Empire, Caterpillar, and allied product procedures and systems.
- Maintain a current MSHA card if required by the work area.
- Provide on-the-job training to technicians and helpers as assigned.
- Make warranty recommendations.
- Communicate with appropriate individuals to clarify instructions or discuss the scope or progress of a job.
- Work overtime and travel to remote locations as needed.
- Perform other related duties as assigned and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
