Mining Equipment Master Technician

Empire Cat•Bagdad, AZ

23h

About The Position

Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments. Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites. The position works in active mining and construction environments and may involve adverse weather, remote locations, out-of-town assignments, and extended overnight stays. The technician communicates machine and system conditions, problems, corrective actions, and recommendations to associates, clients, and management. The role is designated safety-sensitive and requires adherence to company and applicable safety policies.

Requirements

High school diploma or GED.
Current driver’s license and any required DOT licensing, medical card, and endorsements based on vehicle size.
At least 6 months of related experience.
Two years of experience with MineStar products, including Fleet, Site Aware, Command, and Terrain for grading, loading, and drilling troubleshooting.
Application knowledge of Trimble GNSS products and related technology.
Ability to create and edit basic surface designs using CAD software.
Completion of TRAIN test evaluation.
Ability to speak, read, comprehend, and write in English.
Demonstrated technical skill competence and knowledge of CAT machine components and systems.
Knowledge and ability to operate and understand diagnostic equipment, including computerized instrumentation.
Ability to communicate orally and in writing about equipment conditions, problems, recommendations, and repair processes.
Ability to work cooperatively and communicate effectively.
Ability to obtain and maintain a CDL if required by state or federal law.
Acceptable attendance to meet company standards and requirements.
Ability to work out-of-town assignments requiring extended overnight stays, travel to remote locations, and overtime as needed.
Ability to lift and/or move up to 50 pounds and meet the stated physical demands of the job.
Forklift operation may be required with appropriate certification(s).

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Repair, recondition, and maintain equipment and components.
Commission, calibrate, and validate MineStar technology hardware, sensors, networks, and software.
Prepare machines and MineStar systems for deployment, commissioning, and customer delivery.
Maintain client relations and support corporate marketing objectives.
Prepare service reports and plan and control repair-job costs.
Keep company equipment clean and orderly.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Maintain required personal tools and learn and use Empire, Caterpillar, and allied-product procedures and systems.
Maintain a current MSHA card when required by the work area.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with appropriate individuals to clarify instructions or discuss job scope and progress.
Work overtime and travel to remote locations as needed.
Perform other related duties as assigned and promote corporate values.