Autonomous Mining Equipment Master Technician

Empire Cat•Bagdad, AZ

About The Position

Provides failure analysis and technical information support to the service department, researching and resolving technical problems involving Caterpillar and allied product lines. The role develops working relationships with Empire technical problem-solving personnel and trains technicians in troubleshooting techniques. It also supports customer solutions, product improvements, and safe, policy-compliant work practices. The position involves physical activity, including sitting, standing, walking, reaching, climbing or balancing, stooping, and kneeling. It requires regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds. The employee may need to operate a forklift with appropriate certifications. This is designated as a safety-sensitive position. The work environment includes moving mechanical parts, high or precarious places, outdoor weather, wet or humid conditions, extreme cold and heat, and usually loud noise.

Requirements

High school diploma or General Education Degree (GED).
Minimum of 5 years of serviceperson experience.
Degree or working knowledge in mechanical engineering.
Ability to comprehend computer-based programs such as SIS and SIMS.
Ability to speak, read, comprehend, and write in English.
Sufficient mechanical knowledge to understand the scope of a project.
Strong troubleshooting and failure analysis skills.
Motivated self-starter.
Ability to maintain consistent attendance.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally up to 50 pounds.
Appropriate certification(s) if required to operate a forklift.

Responsibilities

Research, analyze, and correct product problems, and decide on actions to resolve them.
Participate in factory engineer field visits.
Inspect failed parts and consult with the Technical Resources department as needed.
Create troubleshooting aids for specific products or systems.
Resolve technical and repetitive problems.
Counsel others on interpreting CAT parts reusability guidelines.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Assist others in using CAT failure analysis training.
Perform scrap barrel analysis as needed.
Assist with designing in-the-field customer attachments and minimize product liability through correct design and installation.
Maintain master technical files and technical information bulletins.
Acquire blueprints as needed.
Provide internal feedback to drive changes that meet market demands.
Provide customer service solutions and promote corporate values.