Automotive Technician A

Pep Boys•North Little Rock, AR

4d•$21 - $35

About The Position

A Technician is primarily responsible for using experience and technical expertise to diagnose drivability and electrical systems. The role provides leadership and mentoring to help the team improve customer care and satisfaction. The Technician interacts directly with customers, explains vehicle problems and proposed solutions, and delivers superior service. The position also requires collaboration with other technicians, ongoing technical learning, and maintaining a safe, organized shop.

Requirements

High school diploma or GED.
At least 3 years of automotive mechanical diagnosis, problem-solving, and repair experience.
Section 609 certification.
State inspection license, if applicable.
Valid driver's license.
Successful completion of a pre-employment background check.
Availability to work days, nights, holidays, and weekends as needed.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods frequently.
Ability to frequently reach overhead and below the knees and to squat, bend, stoop, kneel, and twist.
Ability to communicate effectively in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.
Leadership, mentoring, collaboration, a team-first mentality, motivation, energy, and a customer-focused attitude.

Nice To Haves

Four or more ASE certifications are preferred: A4 Steering and Suspension and A5 Brakes, plus two from A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, or L1 Advanced Engine Performance.

Responsibilities

Diagnose and repair brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems to specifications.
Perform the duties of lower-level roles, including Technician B, Mechanic, and General Service Technician.
Explain technical diagnoses and necessary repairs to non-mechanical employees and customers as needed.
Continue learning technical information and techniques through formal training sessions to keep up with changing automotive technology.
Assist fellow technicians and mechanics with technical activities.
Keep store management informed of mechanical repair problems as they occur.
Maintain an organized and neat shop.
Follow company policies, procedures, safety requirements, and environmental rules.
Help set the pace and tone in the shop and develop the team.
Educate customers about vehicle problems and proposed solutions.