Automotive Technician A

MFA Oil•Columbia, MO

About The Position

Big O Automotive Technicians diagnose, recommend, and perform automotive repairs accurately and promptly in accordance with company programs, policies, and procedures. Technician levels are based on ASE or equivalent certifications: Automotive Technician A has four or more ASE certifications, Automotive Technician B has one to three, and Automotive Technician C has none. The Automotive Technician A performs automotive maintenance and mechanical repairs, diagnoses customer vehicles, supports shop productivity and quality control, and may train and coach other employees. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

At least 18 years of age.
At least two years of experience as a lube, tire, or service technician.
Current Motor Vehicle Inspection License for Missouri-based stores.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Ability to safely operate vehicles with automatic and manual transmissions.
Ability to exchange accurate information with customers.
Ability and willingness to work with hazardous materials.
Ability to consistently work in outdoor weather conditions.
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations.
Vision, hearing, speech, and ability to detect odors.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver’s license.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability to speak, read, write, and understand English to communicate with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States.

Nice To Haves

High school diploma or GED equivalent.
At least two years of experience in an automotive shop environment.
ASE certifications.
Ability to work independently and in a team environment.
Ability to work at a fast pace.
Strong verbal communication skills.
Sales abilities.
Ability to prioritize and plan work activities and use time efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detail work accurately.

Responsibilities

Perform brake, front-end, alignment, maintenance, and mechanical work in accordance with company programs, policies, and procedures.
Diagnose and repair customers’ vehicles and perform quality control of shop functions.
Train and coach other employees as directed.
Maintain the orderly flow of customer service assignments to ensure productivity.
Extend Big O’s Extra Care Services to customers.
Attend weekly store meetings to review safety issues, store policies and procedures, and product information changes as required.
Work with store management to accomplish budgeted service-related quotas.
Provide counter personnel with appropriate information about completed work for final invoicing.
Use the company outside purchase program to support maximum profitability.
Complete daily Today’s Class Technician training and other required training in a timely manner.
Ensure consistent execution of the vehicle inspection program.
Achieve established service, sales, and productivity goals.
Assist with organizing, documenting, and processing adjustments and core credits.
Know and adhere to company and position-specific policies and procedures.
Perform other duties as assigned.