Automotive Store Manager - Store 1531

Monro•Knoxville, TN

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision to be America’s leading auto and service tire service centers by promoting products and services and providing quality automotive service to guests. The Store Manager oversees sales and service operations, staffing and teammate development, expenses and inventory, guest satisfaction, store condition, and compliance with company, governmental, environmental, and safety standards. The role also maintains technical knowledge through required training and operates and maintains store equipment safely.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
Help develop and implement sales plans, understand products and services, and support achievement of sales goals.
Introduce and recommend tire and service products and promotions to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading, and stocking.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, to Monro standards, and ready for guests.
Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments; build relationships to support satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ASNI/OSHA standards.
Consistently follow required safety standards described in training and policies and procedures.
Maintain technical knowledge and proficiency by completing required Monro University courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.