Automotive Store Manager - Store 310

Monro Inc.•Lansdale, PA

14d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and teammates, including selecting, coaching, and developing teammates. The position supports Monro’s vision by promoting products and services and providing guests with quality automotive service and tires. The Store Manager develops teammates to deliver a consistent five-star guest experience, achieves sales goals, manages store operations and expenses, and maintains a safe, clean, guest-ready location. The role also oversees staffing, inventory, appointment scheduling, service quality, and guest satisfaction while adhering to company policies, governmental requirements, and safety standards.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, in accordance with Monro standards, and consistently guest-ready.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.