Automotive Store Manager - Store 438

Monro•Lowell, MA

12d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision to be America’s leading auto and service tire service centers, trusted by guests for quality automotive service and tires, by promoting products and services to guests. The Store Manager oversees sales, guest service, staffing, store operations, inventory, expenses, safety, and maintenance. The position also provides direction to technicians, helps ensure vehicle services and repairs are completed efficiently, and maintains technical knowledge through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
Help achieve sales goals by developing and implementing sales plans and maintaining knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to increase sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluating, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable expenses.
Manage inventory, including pulling tires and parts, unloading shipments, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, clean and consistently guest ready, according to Monro standards.
Schedule guest appointments and assign teammates based on skill level to support efficient and timely completion of vehicle services and repairs.
Achieve sales goals by informing guests about and recommending tire and service products and sales promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards.
Consistently use required safety standards set forth in training, policies, and procedures.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.