Automotive Service Writer
About The Position
A busy, high-volume automotive dealership is seeking an experienced, motivated, and customer-focused Automotive Service Advisor / Service Writer to join its growing service department. The role is suited to a professional who thrives in a fast-paced environment, delivers exceptional customer service, and builds lasting customer relationships while maximizing service opportunities. The ideal candidate has strong communication skills, automotive service knowledge, and the ability to manage multiple customers and repair orders efficiently. The Service Writer greets customers, documents vehicle service needs, prepares repair orders, and communicates maintenance and repair recommendations, estimates, and options. The role works closely with technicians to support accurate diagnosis and timely repairs, secures customer authorization, and keeps customers informed about vehicle status, pricing, and completion times. The Service Writer also supports customer retention, accurate documentation, and departmental customer satisfaction, sales, and productivity goals. The employer offers competitive compensation with performance-based earning potential, a high-volume service department with strong earning opportunities, health, dental, and vision insurance, a 401(k) retirement plan, paid vacation and holidays, ongoing training and professional development, career advancement opportunities, a supportive management and team environment, and long-term career stability with an established automotive organization. Applications will be handled confidentially. The employer is an Equal Opportunity Employer.
Requirements
- Previous automotive Service Advisor or Service Writer experience is preferred.
- Strong understanding of automotive maintenance and repair procedures.
- Excellent communication, customer service, and sales skills.
- Ability to multitask and work efficiently in a high-volume service department.
- Strong organizational skills and attention to detail.
- Positive attitude and professional appearance.
- Ability to work independently and as part of a team.
- Valid driver's license required.
Nice To Haves
- Experience with CDK, Reynolds & Reynolds, or similar dealership management systems is a plus.
Responsibilities
- Greet customers professionally and provide an outstanding service experience.
- Listen to customer concerns and accurately document vehicle service needs.
- Prepare repair orders and clearly communicate recommended maintenance and repairs.
- Work closely with technicians to ensure accurate diagnosis and timely completion of repairs.
- Present service recommendations, estimates, and repair options to customers.
- Obtain customer authorization for repairs and additional services.
- Maintain consistent communication with customers regarding vehicle status, pricing, and completion times.
- Recommend factory-scheduled maintenance and additional services based on vehicle needs.
- Build strong customer relationships to encourage repeat business and customer retention.
- Handle customer questions and concerns professionally and efficiently.
- Ensure repair orders are completed accurately and all required documentation is maintained.
- Meet or exceed departmental goals for customer satisfaction, sales performance, and productivity.
Benefits
- Competitive compensation with performance-based earning potential.
- High-volume service department with strong earning opportunities.
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid vacation and holidays.
- Ongoing training and professional development.
- Opportunities for career advancement.
- Supportive management and team environment.
- Long-term career stability with an established automotive organization.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
