Automotive Service Writer

Jeff D'Ambrosio Auto Group • East Caln Township, PA

2d • Onsite

About The Position

A busy, high-volume automotive dealership is seeking an experienced, motivated, and customer-focused Automotive Service Advisor / Service Writer to join our growing service department. We are looking for a professional who thrives in a fast-paced environment, delivers exceptional customer service, and has the ability to build lasting customer relationships while maximizing service opportunities. The ideal candidate will have strong communication skills, automotive service knowledge, and a proven ability to manage multiple customers and repair orders efficiently.

Requirements

• Previous automotive Service Advisor or Service Writer experience preferred.
• Strong understanding of automotive maintenance and repair procedures.
• Excellent communication, customer service, and sales skills.
• Ability to multitask and work efficiently in a high-volume service department.
• Strong organizational skills and attention to detail.
• Positive attitude and professional appearance.
• Ability to work independently and as part of a team.
• Valid driver's license required.

Nice To Haves

• Experience with CDK, Reynolds & Reynolds, or similar dealership management systems is a plus.

Responsibilities

• Greet customers professionally and provide an outstanding service experience.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and clearly communicate recommended maintenance and repairs.
• Work closely with technicians to ensure accurate diagnosis and timely completion of repairs.
• Present service recommendations, estimates, and repair options to customers.
• Obtain customer authorization for repairs and additional services.
• Maintain consistent communication with customers regarding vehicle status, pricing, and completion times.
• Recommend factory-scheduled maintenance and additional services based on vehicle needs.
• Build strong customer relationships to encourage repeat business and customer retention.
• Handle customer questions and concerns professionally and efficiently.
• Ensure repair orders are completed accurately and all required documentation is maintained.
• Meet or exceed departmental goals for customer satisfaction, sales performance, and productivity.

Benefits

• Competitive compensation with performance-based earning potential.
• High-volume service department with strong earning opportunities.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Ongoing training and professional development.
• Opportunities for career advancement.
• Supportive management and team environment.
• Long-term career stability with an established automotive organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed