Automotive Service Manager - LHM Chrysler Jeep Dodge Ram Albuquerque
About The Position
The Automotive Service Manager oversees the service department and drives its operational success, leading technicians, service advisors, the service call center, lot attendants, detailers, shuttle drivers, and other team members. The role focuses on developing employees, delivering exceptional customer experiences, and supporting the business through effective service operations. The manager forecasts and works toward department goals, manages schedules and pay plans, administers the annual operating budget, and works with the Parts Manager and shop foreman to ensure needed parts are available and vehicles are serviced properly and promptly. The position also handles customer concerns, communicates recommended maintenance and service work, recruits and develops technicians, and maintains a safe workplace while upholding Asbury's values, quality, and integrity.
Requirements
- Strong customer service skills.
- Ability to manage, motivate, and develop a team.
- Experience with CDK or other automotive software.
- Strong technical aptitude.
- Proven ability to grow fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
- At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
- Previous automotive Service Management experience.
- Ability to manage in a fast-paced work environment.
- Ability to pass pre-employment background and drug screens.
Responsibilities
- Oversee the service department and its staff, including technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers.
- Manage employee schedules and pay plans.
- Forecast department goals and objectives and work to achieve them.
- Work with the Parts Manager to ensure timely turnaround of parts needed for internal jobs.
- Work with the shop foreman to ensure customer vehicles are serviced properly and promptly.
- Attend manager meetings and conduct service department meetings.
- Prepare and administer the service department's annual operating budget.
- Maintain service customer-pay gross profit growth and technician proficiency in accordance with Asbury standards.
- Partner with technical schools to recruit technicians, and work with OEMs and other third-party vendors.
- Handle and resolve customer complaints; communicate effectively with customers about needed maintenance and service work.
- Motivate, train, develop, and reward employees.
- Maintain Asbury's value, quality, and integrity.
- Provide and maintain a safe workplace and environment for employees and customers.
- Perform other duties as determined by management.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings and flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Community service initiatives with paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
