Automotive Service Drive Manager

Huffines Auto Dealerships • Plano, TX

11d • Onsite

About The Position

The Huffines Automotive Service Drive Manager is responsible for leading and managing the daily operations of the service drive. The Service Drive Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives.

Requirements

• Proven track record of sustained success
• 3-5+ years of directly related dealership experience
• Adept with Reynolds and Reynolds DMS
• Experience with X-Time suite of products
• Excellent customer service skills
• Outstanding communication skills, both verbal and written
• Works well in a process-driven environment
• Demonstrates an honest and caring attitude
• Is a highly motivated self-starter
• Dedicated to delivering world-class customer service
• Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence

Responsibilities

• Ensures that customer satisfaction is a top priority and that customers receive excellent service and support during their visit
• Hires, trains, motivates, counsels, and monitors the performance of service drive staff
• Develop and implement strategies to increase service revenue
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Work with the dealership's sales team to ensure that service customers are given the opportunity to purchase new or used vehicles
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Establishes and maintains excellent working relationships with customers to encourage repeat and referral business
• Maintains quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that the customer waiting areas are kept clean
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Performs all other duties associated with the management of a successful Hyundai dealership experience

Benefits

• Medical
• Vision
• Dental
• Health Savings Account (HSA)
• 401K
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO accrues from day one)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed