Automotive Service Director
Stokes Honda North•North Charleston, SC
•Onsite
About The Position
We are seeking an experienced and results-driven Automotive Service Director to lead and grow our service department. This is a key leadership role responsible for driving profitability, optimizing operations, and delivering exceptional customer satisfaction. If you have a strong background in automotive service management and a passion for developing high-performing teams, we want to hear from you.
Requirements
- Proven experience in automotive service management (Service Manager, Fixed Ops Director, or similar leadership role required)
- Strong leadership, coaching, and team development skills
- Demonstrated ability to analyze financial reports and manage departmental budgets
- Deep understanding of service operations, warranty processes, and customer retention strategies
- Excellent communication, organizational, and problem-solving abilities
- Must possess a valid driver’s license
- Must have a minimum of 3 years of driving history with a clean driving record (no major violations, suspensions, or DUIs)
- Ability to stand for prolonged periods of time
- Must be able to work indoors and outdoors in all weather conditions
- Willingness to undergo a background check and drug screening (if applicable)
- Availability to work flexible hours, including occasional weekends
Responsibilities
- Oversee all aspects of the service department, including operations, staffing, and financial performance
- Drive revenue growth, profitability, and cost control
- Monitor and improve key performance indicators (KPIs) such as labor efficiency, customer satisfaction (CSI), and retention
- Lead, mentor, and develop service managers, advisors, and technicians
- Ensure compliance with manufacturer standards and dealership policies
- Maintain a high level of customer satisfaction and service quality
- Collaborate with other departments to improve overall dealership performance
- Implement processes that enhance workflow efficiency and customer experience
Benefits
- Competitive Pay (base + performance incentives)
- Ongoing manufacturer and in-house training
- Clear career advancement and executive leadership opportunities
- Employee discounts on vehicles, parts, and service
- Paid Time Off
- Medical, Dental, and Vision
- Life, Critical Illness, Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- 401(k) with Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
