Automotive Service Advisor

Marianna Nissan•Marianna, FL

About The Position

Looking to build a rewarding career in the automotive industry? At Marianna Nissan, we’re proud to set the standard for exceptional service and customer care. If you're passionate about leadership, customer satisfaction, and making a real impact every day, we want you on our team. We're currently seeking a Service Advisor to join our growing service department. In this role, you'll be the go-to expert for both customers and technicians — ensuring a smooth, efficient service experience from start to finish. We believe in investing in our people. When you join the Walt Massey family, you’re set up for long-term success through extensive, role-specific training and continuous development.

Requirements

Organized, detail-oriented, and solution-focused
A natural leader with experience managing teams
Excellent communicator with strong interpersonal skills
Passionate about delivering top-tier customer service
Professional appearance and demeanor
Proven track record of service department success and customer satisfaction
Self-motivated, team-oriented, and able to work independently
Valid driver’s license and a clean driving record

Responsibilities

Manage service orders and monitor flow through the service drive
Ensure every customer receives prompt, courteous, and professional service
Take full ownership of the customer experience — both in person and by phone
Act as a liaison between customers and technicians, ensuring clear communication
Efficiently distribute work among technicians to maximize productivity
Maintain strong product knowledge to answer technical service questions
Support warranty claims administration and ensure proper documentation
Monitor and improve Customer Satisfaction Index (CSI) scores
Foster a positive relationship with manufacturers and uphold dealership standards
Ensure all work and service processes comply with relevant laws and company policies