Automotive Service Consultant - Lexus of Cool Springs
Lexus of Nashville•Brentwood, TN
•$50,000 - $120,000•Onsite
About The Position
Lexus of Cool Springs is seeking an Automotive Service Consultant to join its expanding team in Brentwood. The role serves as the primary connection between guests and the service department, guiding customers through their service experience while reflecting Lexus’s high standards. The consultant recommends appropriate repairs and maintenance, coordinates with technicians and service staff, keeps customers informed, and helps ensure accurate, efficient service and a high level of customer satisfaction.
Requirements
- Minimum age of 19.
- High school diploma required; GED accepted.
- Basic mechanical understanding of automobiles.
- Strong customer relations skills and ability to respond to customer inquiries.
- Effective verbal and written communication skills and strong attention to detail.
- Computer literacy.
- Team-oriented mindset and commitment to customers and colleagues.
- Friendly demeanor, high energy, and willingness to exceed expectations.
- Ability to pass pre-employment screenings, including background check, MVR, drug test, and credit report.
- Valid driver's license.
Nice To Haves
- Experience with Reynolds and Reynolds.
Responsibilities
- Recommend repairs and services that support customer needs and build trust and long-term satisfaction.
- Review records to confirm warranty and service contract coverage and explain provisions and exclusions.
- Schedule service appointments and collect customer and vehicle information in advance when possible.
- Work with service greeters to provide a smooth, welcoming check-in experience.
- Communicate customer concerns to technicians and coordinate test drives when needed.
- Prepare detailed repair orders, obtain approval signatures, and enter information into the service database.
- Review service history and identify additional maintenance opportunities.
- Educate customers about vehicle care and the value of following manufacturer recommendations.
- Assign repair orders to technicians to support efficiency and service quality.
- Monitor repair progress and proactively update customers about timing or cost changes; obtain authorization for additional work.
- Review completed repair orders for accuracy and completeness before closing them.
- Explain completed work and associated charges clearly and confidently.
- Maintain customer satisfaction and uphold the dealership’s reputation for excellence.
- Coordinate work orders to support productivity and a seamless customer experience.
- Maintain a polished, professional appearance.
- Perform additional duties as assigned.
Benefits
- Health and dental insurance
- Closed every Sunday and all major holidays
- Paid vacation days
- Paid Lexus training
- Vehicle reimbursement program
- IRA match program
- Christmas club program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
