Automotive Service BDC Representative

McGrath Acura of Morton Grove • Morton Grove, IL

13d

About The Position

McGrath Acura of Morton Grove is hiring customer-focused Service Business Development Center (BDC) Representatives to support its service department. The role is suited to motivated communicators who enjoy building customer relationships, staying organized, and working in a fast-paced, goal-oriented environment. Automotive experience is not required, and the employer is willing to invest in candidates with the right attitude and work ethic.

Representatives are often the first point of contact for service customers. They handle customer communications, schedule and manage service appointments, support customer retention, and coordinate with dealership colleagues to help provide a seamless customer experience. The position offers training and development, opportunities for career growth, a supportive team environment, and the chance to represent the Acura brand.

Requirements

• Positive attitude, strong work ethic, and desire to succeed.
• Friendly, confident communication with customers over the phone.
• Comfort working toward goals and taking pride in accomplishments.
• Organization, attention to detail, and ability to multitask in a busy environment.
• Excellent communication, listening, and problem-solving skills.
• Dependability, punctuality, and commitment to outstanding customer service.
• Comfort using computers, scheduling software, and CRM systems.

Nice To Haves

• Previous automotive service BDC, dealership, call center, or customer service experience.
• Automotive experience is preferred but not required.

Responsibilities

• Handle inbound and outbound calls, emails, and text messages from service customers.
• Schedule, confirm, and manage service appointments to help maximize shop productivity.
• Contact customers about recommended maintenance, overdue services, and upcoming service needs.
• Follow up with customers who missed or canceled appointments and help reschedule them.
• Respond promptly and professionally to online service inquiries.
• Build customer relationships by providing friendly, knowledgeable, and attentive service.
• Maintain accurate customer records and appointment information in CRM and scheduling systems.
• Work with service advisors, management, and other team members to provide a seamless customer experience.
• Meet and exceed individual and departmental appointment-setting and customer satisfaction goals.

Benefits

• Exciting earning potential in a goal-oriented environment.
• Career growth opportunities.
• Supportive team environment.
• Training and development, including gaining automotive knowledge and strengthening communication and customer service skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed