Automotive Service BDC Agent

Performance Automotive Utah LLC•Bountiful, UT

8h•Onsite

About The Position

Performance Automotive is hiring a reliable and dependable Automotive Service Business Development Center (BDC) Agent to join the team at Performance Toyota Bountiful in Bountiful, Utah. The role supports the company’s Utah and Ohio stores and focuses on scheduling service appointments, responding to customer inquiries, and providing professional customer service. This is a full-time, in-person position with no remote option. Saturdays are mandatory and Sundays are off. Pay starts at $18 per hour, with additional performance-based bonus opportunities.

Requirements

1–3 years of customer service experience.
Strong phone and verbal communication skills.
Proven experience with high-volume outbound calling.
Ability to work a full-time schedule.
Reliable and dependable.
Positive attitude, organization, and attention to detail.
Must pass substance screening.

Nice To Haves

Call center experience is preferred but not required.
Bilingual Spanish-speaking ability is a plus.
Valid driver’s license is preferred.

Responsibilities

Make outbound calls to schedule service appointments.
Answer inbound service calls professionally and in a friendly manner.
Respond promptly to customer emails and inquiries.
Use internal scheduling tools to book and confirm service appointments.
Maintain strong customer relationships and provide exceptional service.
Meet or exceed daily call and booking targets, including 100 or more calls per day.
Handle customer concerns calmly and professionally.
Support the Utah and Ohio stores.