Automotive Service BDC Agent

Gresham Ford • Gresham, OR

4h

About The Position

Gresham Ford is seeking an experienced Automotive Service BDC Agent to join its service team. The role supports the customer experience by managing customer communications and service appointments. The ideal candidate is process-driven, tenacious, highly organized, and takes ownership of every interaction and follows through consistently in a fast-paced, customer-driven environment.

Requirements

• Minimum 1 year of BDC, call center, customer service, or automotive dealership experience is preferred.
• Excellent phone skills and confident verbal and written communication.
• Strong organizational skills and attention to detail.
• Process-driven, with the ability to manage multiple tasks and follow up consistently.
• Comfortable working with CRM and DMS systems.
• Computer literate with solid basic computer skills.
• Self-motivated, dependable, and professional.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Call center experience.

Responsibilities

• Handle inbound calls, emails, texts, and online service inquiries promptly and professionally.
• Schedule service appointments for maintenance, repairs, recalls, and warranty work.
• Confirm upcoming appointments and follow up on missed or declined visits.
• Conduct outbound calls to support service campaigns, maintenance reminders, and customer retention efforts.
• Accurately document customer interactions and appointment details in the CRM/DMS.
• Communicate with service advisors and management to ensure smooth handoffs.
• Answer customer questions related to scheduling, service hours, and dealership processes.
• Deliver a positive, professional experience at every customer touchpoint.

Benefits

• Hourly compensation of $20 per hour, plus performance bonuses.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Career advancement opportunities.
• Employee discounts on vehicles, parts, and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed