Automotive Service Appointment Coordinator

Haley Automotive Group • Farmville, VA

6d • Onsite

About The Position

This role is responsible for coordinating automotive service appointments, ensuring a high level of customer satisfaction. The coordinator will work with all dealership departments, monitor daily activities, and manage customer interactions with professionalism and empathy. A key aspect of this position is understanding and anticipating customer needs, resolving issues effectively, and projecting a positive image.

Requirements

• Pleasant and courteous personality
• Strong administrative and organizational skills
• Strong phone and computer skills
• Excellent communication and interpersonal skills

Nice To Haves

• Some post-secondary education or training
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of automotive sales/service

Responsibilities

• Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications).
• Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
• Address customer hesitation and resistance with patience and empathy.
• Project a positive image every time a telephone call is placed or received.
• Work with all departments in the dealership.
• Chart and monitor daily activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree