Automotive Customer Service / Appointment Coordinator (BDC)
Coughlin Automotive•Columbus, OH
•Onsite
About The Position
When customers inquire about a vehicle online or call the dealership, you are the first person they speak with. Your role is to connect with customers, answer basic questions, and schedule appointments for our sales team. You are not responsible for selling the vehicle - your goal is to get customers excited to visit the dealership. You will communicate with customers through phone calls, text messages, emails, and internet inquiries while following up with potential buyers and previous leads.
Requirements
- Valid driver's license
- Ability to pass a background check
Nice To Haves
- Excellent communication and phone skills
- Positive attitude and strong work ethic
- Goal-oriented and organized
- Ability to communicate professionally via text and email
- Sales, customer service, or call center experience is helpful but not required. We train the right candidate.
Responsibilities
- Connect with customers who inquire about vehicles online or by phone.
- Answer basic customer questions.
- Schedule appointments for the sales team.
- Communicate with customers via phone calls, text messages, emails, and internet inquiries.
- Follow up with potential buyers and previous leads.
Benefits
- Commission and bonus structure
- Medical, dental, and vision benefits after eligibility period
- Paid vacation
- Employee discounts on parts and service
- Advancement opportunities within Coughlin Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
