Automotive Service Advisor Larry H Miller Draper Ford

Asbury Automotive • Draper, UT

1d

About The Position

The Service Advisor is the face of the dealership for service customers. The role presents and sells needed products and services professionally while following the manufacturer’s published maintenance schedules and requirements. The Service Advisor builds rapport with customers to support satisfaction and retention, provides repair estimates and timelines, and coordinates with customers and technicians. The position requires managing a fast-paced work environment with limited supervision and delivering customer service in accordance with company policies, manufacturer guidelines, and applicable laws.

Requirements

• Great customer service, phone, and computer skills.
• At least 18 years of age.
• Valid driver’s license.
• Ability to pass pre-employment background and drug screening.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance in line with manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain service CSI scores at or above Asbury’s specified district, regional, and national goals.
• Safeguard customer, company, and manufacturer information, as well as customer vehicles and property, in accordance with applicable laws and company policy.

Benefits

• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed