Automotive Service Advisor Larry H. Miller Super Ford Salt Lake

Asbury Automotive • Salt Lake City, UT

5d

About The Position

The Service Advisor is the face of the dealership for service customers. The role is responsible for professionally presenting and selling needed products and services while following the manufacturer’s published maintenance schedules and requirements. The Service Advisor builds rapport with customers to promote satisfaction and retention, provides repair estimates and timelines, and helps ensure a positive service experience.

Requirements

• Be at least 18 years of age.
• Have a valid driver’s license.
• Be able to pass pre-employment background and drug screening.
• Have strong customer service, phone, and computer skills.
• Be able to manage a fast-paced work environment with limited supervision.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously, and obtain relevant vehicle information.
• Promote services and build rapport with customers.
• Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
• Prepare and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong Customer Satisfaction Index (CSI) results.
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain CSI results at or above Asbury’s specified district, regional, and national goals.
• Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Paid holidays and paid time off
• Paid training
• Stock awards for select eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed