Automotive Service Advisor - Music City Mitsubishi

AutoMax Recruiting•Nashville, TN

9d•Onsite

About The Position

Music City Mitsubishi is seeking an experienced Automotive Service Advisor / Assistant Service Manager to join its service team and lead a team of Service Writers. The role requires a strong customer-service focus, automotive service-advising experience, and an automotive parts background. Compensation starts at $60,000–$65,000, with a base salary plus bonuses and an aggressive bonus structure. The position is at Music City Mitsubishi, 1821 Gallatin Pike N, Madison, TN 37115. Applicants must be authorized to work in the United States and have a valid driver’s license. Applications and correspondence will be handled by email; phone calls are not requested.

Requirements

At least 5 years of automotive Service Advisor, Service Writer, or Assistant Service Manager experience.
Strong automotive parts background.
First-class customer service skills.
Professional commitment and desire to be a top performer.
Exceptional communication and leadership skills.
Ability to work as a team player and provide an excellent customer experience.
Authorization to work in the United States.
Valid driver’s license.

Responsibilities

Greet customers promptly and courteously.
Schedule service appointments and collect vehicle information.
Obtain customer agreement before repairs are performed.
Clearly explain requested services on repair orders.
Estimate repair costs and completion times.
Advise customers on vehicle care and the importance of proper maintenance.
Explain the need for additional service when needed.
Handle customer complaints and maintain high customer satisfaction (CSI).
Monitor vehicle service progress and contact customers about changes to estimates or repair timelines.
Lead the team of Service Writers.