Automotive Service Advisor - Subaru

Modern Nissan of Hickory • Boone, NC

3d • Onsite

About The Position

We are seeking an experienced Automotive Service Advisor to join our growing Subaru service team. This is an excellent opportunity for a customer-focused professional looking to build a rewarding career in a fast-paced dealership environment. As part of Modern Automotive Network, a 4th-generation family-owned company serving customers since 1933, we believe our employees are the foundation of our success. For more than 90 years, Modern has built its reputation on integrity, innovation, customer service, and investing in its people. Unlike large corporate dealer groups, our leadership remains hands-on and committed to helping employees grow both professionally and financially. If you are motivated by customer satisfaction, earning potential, and career advancement, we want to hear from you. The Automotive Service Advisor serves as the primary point of contact between customers and the service department. The ideal candidate will excel at building relationships, communicating repair recommendations, and ensuring every customer receives an exceptional ownership experience. This position offers strong earning potential through a salary plus commission compensation structure in a busy service department.

Requirements

• 2+ years of Automotive Service Advisor experience preferred
• Dealership experience preferred
• Subaru experience is a plus
• Exceptional customer service skills
• Strong organizational and follow-up abilities
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license required

Responsibilities

• Greet customers in a timely, friendly, and professional manner
• Advise customers on vehicle maintenance and repair recommendations
• Educate customers on Subaru manufacturer-recommended services
• Prepare complete and accurate repair estimates for labor and parts
• Schedule service appointments and manage repair orders
• Communicate vehicle status updates throughout the repair process
• Handle incoming phone calls and customer inquiries
• Coordinate repairs with technicians and parts personnel
• Maintain high levels of customer satisfaction and retention
• Follow up with customers as needed to ensure a positive experience

Benefits

• Competitive Salary + Commission Compensation
• FREE Employee Health Insurance
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Voluntary life insurance
• Disability, accident, and specified disease insurance
• 401(k) eligibility
• Paid holidays and Paid Time Off
• Employee discounts
• Career advancement opportunities
• Ongoing training and professional development
• Family-oriented work environment
• Supportive management team
• High-volume service department
• Stable, full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed