Automotive Service Advisor

Ken Garff Automotive Group•Long Beach, CA

10d•$32,000 - $100,000•Onsite

About The Position

West Coast Toyota, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. Ken Garff Automotive Group is looking for individuals who are friendly and cooperative, unselfish and approachable, motivated, patient, conscientious, relaxed and cooperative, accommodating and analytical, and who produce highly precise and accurate work. At Ken Garff, we value our people above all else and strive to treat them right. We are looking for someone to join us as a new Service Advisor, throw their energy and focus behind what we’re doing, live our values, and do things differently. This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

Requirements

Friendly and cooperative demeanor; quick to connect and build relationships with others
Unselfish and approachable with a preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical, while producing highly precise and accurate work
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

Responsibilities

Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer