Automotive Service Advisor

Ed Martin Buick GMC•Carmel, IN

10d•Onsite

About The Position

Ed Martin Buick GMC, one of Indiana's largest Buick GMC dealerships, is seeking a high-energy, customer-focused professional to join their growing team as a Service Advisor. The dealership has a high volume of customers, technicians, inventory, and a strong reputation, and is looking for someone to deliver an incredible experience to every customer. The primary goal is to create customers for life by prioritizing the customer first, every time. This involves proactive communication, following through on promises, and treating every customer as the most important. The role requires someone who genuinely enjoys helping people and is dedicated to providing an outstanding customer experience from arrival through vehicle repair and follow-up.

Requirements

Positive and energetic
Competitive and motivated
Customer obsessed
A great communicator
Comfortable selling and presenting recommendations
Organized and able to handle a fast-paced environment
Proactive
Accountable and dependable
A team player
Takes pride in their work and reputation
Automotive Service Advisor experience is preferred, but great people can come from anywhere.
Successful experience in sales, hospitality, customer service, or another fast-paced customer-facing position is considered.

Responsibilities

Create an outstanding experience from the moment the customer arrives
Greet customers with energy and make them feel welcome
Listen to customer concerns and accurately document their vehicle needs
Keep customers informed throughout the entire service process
Work closely with technicians to understand diagnoses and recommended repairs
Clearly explain maintenance and repair recommendations to customers
Sell needed maintenance and repairs with confidence and integrity
Follow up with customers and make sure promises are kept
Build relationships that generate repeat and referral business
Maintain excellent customer satisfaction and NPS results
Work with technicians, dispatch, parts, and management to keep vehicles moving efficiently
Take ownership of problems and help find solutions