Automotive Service Advisor - Group 1 CJR Rockwall

Group 1 Automotive, Inc.•Rockwall, TX

8d•Onsite

About The Position

The Service Advisor at Group 1 Chrysler Dodge Jeep Ram Rockwall serves as the primary point of contact between customers and the service department. This role is responsible for delivering exceptional customer service, ensuring accurate vehicle diagnostics communication, and coordinating timely and efficient repairs. The Service Advisor plays a key role in maintaining customer satisfaction, retention, and driving service department revenue within a fast-paced automotive dealership environment.

Requirements

Automotive Service Advisor Experience
Ability to Multitask a Must
Team Player is a Necessity
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

Nice To Haves

CDK Experience Preferred

Responsibilities

Greet customers promptly and professionally, establishing strong rapport and trust
Consult with customers to understand vehicle concerns and document service needs accurately
Recommend maintenance and repair services based on vehicle inspection results and manufacturer guidelines
Provide clear explanations of recommended services, timelines, and cost estimates
Prepare and manage repair orders in dealership systems
Coordinate with technicians to ensure efficient workflow and timely completion of repairs
Monitor repair progress and proactively communicate updates to customers
Ensure all work is completed to customer satisfaction before vehicle delivery
Upsell additional products and services when appropriate
Handle customer concerns or complaints with professionalism and urgency
Maintain knowledge of Chrysler, Dodge, Jeep, and Ram service standards and warranty processes
Follow all company policies, safety guidelines, and manufacturer procedures