Automotive Enthusiast Advisor 1
About The Position
Velocitii is hiring customer-focused, sales-minded professionals for its Auto Insurance Team. This remote role focuses on delivering customer service while helping customers get more from their membership experience. Advisors build relationships, identify customer needs, recommend relevant auto insurance products and services, and enroll customers in Drivers Club memberships and Annual Auto Pay. The role also assists with policy changes, account questions, billing inquiries, and membership support. The schedule needs to be flexible around client operating hours: Monday through Friday, 8:00 AM–8:00 PM EST, and Saturday and Sunday, 8:30 AM–5:00 PM EST; schedules may change based on client needs. Applicants must live in Arizona, Florida, or Texas.
Requirements
- At least 6 months of call-center experience.
- At least 1 year of sales experience.
- At least 1 year of customer service experience.
- Strong communication and relationship-building skills.
- Comfort recommending products that create value for customers.
- Goal-oriented, positive, and self-motivated attitude.
- Strong computer and multitasking skills, including the ability to navigate multiple computer systems.
- Experience in a virtual desktop environment.
- Self-discipline to thrive in a remote work environment.
- A distraction-free remote workspace.
- High school diploma or GED.
- Comfort working in a diverse, inclusive, team-focused culture.
- Must live in Arizona, Florida, or Texas.
- Flexibility to work within the client’s stated operating hours, with schedules subject to change.
Nice To Haves
- Retention, hospitality, and/or contact center experience.
- Automotive knowledge or passion.
- Prior experience with Five9.
Responsibilities
- Deliver exceptional customer service through inbound customer interactions.
- Educate customers about, recommend, and enroll them in auto insurance products and services, including Drivers Club membership.
- Promote the convenience and benefits of Annual Auto Pay and enroll customers.
- Assist customers with policy changes, account questions, billing inquiries, and membership support.
- Accurately document customer interactions and account updates.
- Meet performance goals related to quality, customer satisfaction, Drivers Club enrollments, and Annual Auto Pay participation.
- Participate in virtual interviews using a computer with a working camera.
- Complete pre-employment internet speed testing, background and drug screening, and employment verification.
Benefits
- Paid training.
- Additional $1.00 per hour for weekend hours worked.
- Pay increase after proven performance.
- Annual bonuses and merit raises available.
- Free 24/7 telehealth visits for the employee and eligible family members; in-home diagnostics are available in select areas.
- Healthcare, life insurance, and 401(k) begin the first of the month after hire.
- Sick time and PTO begin accruing on day one; sick time can be used right away.
- Paid holidays, including the employee’s birthday, after 90 days.
- Volunteer time off.
- Company-provided equipment.
- Remote work from home.
- Training, coaching, and mentorship for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
