Automotive Service Advisor - BMW/MINI Boston
About The Position
Herb Chambers, part of Asbury Automotive Group, is hiring an energetic, customer-focused Service Advisor for its BMW/MINI Boston dealership. The Service Advisor is the face of the dealership for service customers and is responsible for professionally presenting and selling needed products and services in accordance with manufacturer maintenance schedules and requirements. The role builds customer rapport to support satisfaction and retention, while maintaining the manufacturer Customer Satisfaction Index (CSI) at or above Asbury’s specified goals. The position offers compensation of $80,000–$150,000+, comprised of base salary and a bonus structure determined by the pay plan. The final offer may depend on factors including relevant job and industry experience and education. Asbury describes its culture as focused on exceptional guest experiences and a fun, supportive, inclusive environment where team members can grow personally and professionally.
Requirements
- Must be at least 18 years of age.
- Must have a valid driver's license.
- Must pass pre-employment background and drug screening.
- Must have strong customer service, phone, and computer skills.
Nice To Haves
- Previous automotive Service Advisor experience is heavily preferred.
Responsibilities
- Greet customers promptly and in a friendly manner, and obtain relevant vehicle information.
- Promote services and build rapport with customers.
- Advise customers about vehicle care and the value of maintenance according to manufacturer specifications.
- Prepare and provide customers with complete, accurate repair estimates.
- Establish and communicate repair completion times with customers and technicians.
- Answer incoming service calls.
- Maintain and schedule service appointments.
- Follow customer post-service follow-up procedures to encourage return visits, increase sales, and support strong CSI results.
- Follow manufacturer warranty guidelines and procedures.
- Conduct business honestly and maintain CSI at or above Asbury’s specified district, regional, and national goals.
- Comply with applicable laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.
- Manage work in a fast-paced environment with limited supervision.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for eligible select management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury’s Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Paid volunteer hours through community service initiatives
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
