Automotive Service Advisor

Dobbs Tire And Auto Centers•High Ridge Township, MO

7h•$33,000 - $65,000

About The Position

Driven by Dobbs is seeking an Automotive Service Advisor to drive sales performance and deliver exceptional customer experiences in a fast-paced automotive service environment. The role involves assessing customer needs, recommending appropriate tires and services, and managing day-to-day sales operations. The position combines automotive product knowledge with communication and multitasking skills to coordinate customer service, shop workflow, and team activity while supporting store performance goals. The work takes place in a fast-paced automotive service environment, with frequent exposure to varying temperatures and extended periods of standing, bending, and lifting tires or equipment. The role requires following safety procedures and using appropriate personal protective equipment. Teamwork, reliability, effective communication, attention to detail, and a commitment to quality service are important.

Requirements

At least 1 year of experience in retail sales management.
Valid driver's license required.
Strong verbal and written communication skills.
Strong time-management, accountability, prioritization, organization, and problem-solving skills.
Ability to perform in a fast-paced, high-volume environment and manage multiple priorities.
Strong work ethic and commitment to results.
Ability to work effectively as a team member and adapt to diverse team members.
Self-motivated, goal-oriented, and driven to accomplish department goals.
Strong critical-thinking skills and attention to detail.
Customer-centric approach and relationship-building ability.
Motivation to meet and exceed sales goals while promoting company products and services.
Commitment to safety and adherence to safety procedures and proper PPE use.
Agreement to complete a selection assessment and pre-employment screenings.

Nice To Haves

Automotive repair industry experience.

Responsibilities

Greet customers and assess their tire and automotive service needs professionally and with a customer-focused approach.
Recommend and sell tires, services, and accessories that meet customer requirements and support store sales goals.
Manage retail, wholesale, and national-account sales transactions accurately and efficiently.
Oversee shop workflow in relation to available staff, equipment, and time.
Track inventory, assist with tire stocking, and maintain organized, attractive point-of-sale displays.
Perform daily opening and closing duties, including safe handling of deposits and basic shop support such as occasional tire mounting and balancing.
Promote a clean, organized, customer-friendly showroom and service environment.
Manage customer interactions, sales activity, and operational priorities simultaneously.
Use automotive product knowledge to assist customers with tire selection, alignment needs, and general vehicle maintenance recommendations.
Work with technicians, service advisors, and management to support smooth operations.