Honda Automotive Service Advisor

AutoFair Automotive Group•Manchester, NH

2d•Onsite

About The Position

AutoFair Honda is seeking a Service Advisor to join their team. This role is ideal for individuals with customer service experience looking to grow their careers in the automotive industry and achieve high earning potential, with the possibility of earning over $100k annually. The position offers a 5-day work week with a favorable schedule. The company is a rapidly-expanding dealer group committed to providing an unmatched customer ownership experience through outstanding service and strong relationships.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license

Nice To Haves

Experience working in a Customer Service field
Interest in the Automotive Industry

Responsibilities

Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.